Angela from Highlands, NJ has been a Green Sun Energy Services client since December of 2022. The 20 kW Generac was installed by another company in February of 2014, and the servicing came to us eight years later. Annual maintenance followed in December of 2022, January of 2024 and December of 2024, and a fault that arose in between was put right on its own visit. Highlands sits on the bayshore, where the storms that take the power out are the same ones that make a house hardest to leave, which is the whole argument for a machine that starts on its own.
Project Facts
- Location
- Highlands, NJ
- Service
- Standby Generator Service
- Client since
- December 2022
- Manufacturer
- Generac Model # 5887
- Rated output
- 20 kW LP / 18 kW NG
- Fuel
- Natural Gas
- Transfer switch
- 90 amp
- Load management
- Managed Whole House
Standby generator questions from Highlands homeowners
Does a generator keep the well running during an outage in Highlands?
Yes, when the well pump is included in the design. A private well pump is electric, so without power there is no running water at all -- a different order of problem from losing the lights. Homes on a well are among the clearest cases for standby power, and the pump belongs on the load list from the start.
What does the automatic transfer switch do?
It moves the home's electrical supply between the utility and the generator. That is what lets the system work automatically, and it is also what prevents the house being connected to both sources at once. It is the piece that makes the rest safe.
How much room does a technician need around the machine?
Enough to satisfy the model-specific service clearances and to open the enclosure and remove service panels safely. Routine work reaches the engine, air filter, oil filter, spark plugs, battery, controller, fuel system and wiring compartments, so the space has to be real rather than nominal.